IF YOU ARE AN INDIVIDUAL CONSUMER FILING A PRESCRIPTION DRUG COMPLAINT AGAINST AN INSURANCE COMPANY OR PBM:
You should first file an appeal with the Insurance Company or Pharmacy Benefit Manager (PBM).
- If denied, fill out the Individual Consumer - Prescription Drug Complaint Form in its entirety and provide:
- Appeal denial documentation from the Insurance Company or PBM.
- Your Signature on the Complaint form.
- The Complaint will be reviewed to see if the Alabama Department of Insurance has any regulatory grounds to file the Complaint with the Insurance
Company or PBM.